We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Shipping Costs

 • If your item arrives damaged or you are not satisfied with the product, we will cover the return shipping fee.
• If the return is due to a wrong order placed or a change of mind, the return shipping cost will be at your own expense.

How to Start a Return

To request a return, please contact us at juiceboxproducts01@gmail.com Once your return is approved, we’ll provide instructions and the return shipping label if applicable. Please note that items sent back without first requesting a return will not be accepted.
 

Return Address:
JuiceBox Products
1 Aberdeen Crt
Wheelers Hill
Vic 3150
 

You can always contact us at juiceboxproducts01@gmail.com with any return questions.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

As soon as the customer provides the return tracking number, we will send out the exchanged item.

We’ll cover the cost of sending out your replacement item once your return has been received and approved.

​

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at juiceboxproducts01@gmail.com